Shipping Information
Welcome to H E I R A Leatherwear's shipping information section. Here, we aim to provide you with transparent details about our shipping methods, packaging, and associated costs. Our commitment to clear and simple language is designed to foster trust and maintain customer loyalty.
We recommend that you track carefully your package, once delivery details have been sent to you. If you will not be able to receive your package at certain dates/times please notify us at contact@heiraleatherwear.com . In the event that you have not received your package that claims to be delivered please contact us at contact@heiraleatherwear.com as we will do our best to locate it.
Production Time:
Please allow approximately 5-10 days for us to create your piece once your order is processed. This timeframe ensures that we maintain our high standards of quality and attention to detail.
Shipping Time:
After production, shipping will typically take an additional 2-3 business days. Once your order leaves our atelier, you will receive a tracking number via email to monitor the progress of your shipment.
Order Confirmation:
If we are unable to meet the estimated timelines for any reason, we will notify you at the time of order confirmation.
Need it Sooner?
If you require your package by a specific date, please reach out to us at contact@heiraleatherwear.com. We will do our best to accommodate your request and ensure you receive your piece in time.
Please note that we are not responsible for any delays caused by destination customs clearance processes
We appreciate your support and look forward to delivering your unique piece.
Return & Exchange Policy
At H E I R A, each garment is crafted with exceptional care using full-grain leather, fur, and premium materials. Because of the nature of our pieces and the high value of insured international shipping, our policies are designed to maintain fairness, transparency, and the integrity of our craftsmanship.
Eligibility
Items may be returned only if they are unworn, unused, and include all original tags, labels, accessories, and packaging. Any evidence of wear, stretching, scent, or damage will void eligibility.
Customized or made-to-order items, as well as items marked Final Sale, are not eligible for return or refund.
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Return Requests
Return requests must be submitted within 14 days of delivery to contact@heiraleatherwear.com, including your order number and reason for return.
Once approved, our team will share the designated return address and instructions.
Return Fees
To cover inspection, repackaging, and handling costs, a non-refundable deduction applies to all approved returns:
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$50 for items under $1,000 USD
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$100 for items $1,000 USD and above
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Shipping & Duties
Customers are responsible for all return shipping costs, as well as any customs duties, VAT, taxes, or import charges incurred. Original shipping fees are non-refundable.
For international orders shipped on a Delivered Duties Unpaid (DDU) basis, any duties, taxes, or customs fees paid or billed to H E I R A Leatherwear in connection with a return, refused delivery, or undeliverable shipment are non-refundable and will be deducted from the refund amount, where applicable.
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Exchanges
Due to the high cost of insured international shipping for leather and fur garments, HEIRA does not offer direct exchanges.
If you wish to receive a different size or style, please return your item following the standard return process and place a new order once your refund is issued.
We are always available to assist with detailed sizing or styling questions before purchase to ensure a perfect fit.
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Refund Process
Once your return is received and inspected, you will receive an email confirmation. If approved, your refund (minus any applicable fees) will be processed to your original payment method within 10–15 business days.
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Packaging Instructions
Returned items must include all original packaging — garment bags, dust bags, and shipping boxes — to ensure safe transit and to maintain product condition. We recommend using a tracked and insured shipping service.
Taxes & Duties
United States & Türkiye Orders
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All orders shipped to the United States and Türkiye are sent on a Delivered Duties Paid (DDP) basis.
All applicable import duties are included in the purchase price, and no additional customs charges will be due upon delivery.
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International Orders
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All orders shipped outside of the United States and Türkiye are sent on a Delivered Duties Unpaid (DDU) basis.
Prices displayed on our website are exclusive of all import duties, VAT, customs fees, and local taxes.
When your order arrives in the destination country, the recipient is responsible for paying any applicable import duties, VAT, customs fees, or local taxes as required by local customs authorities. These charges vary by country and are determined by the destination’s customs regulations.
H E I R A Leatherwear does not collect or control these charges and is unable to estimate their amount prior to delivery. We recommend contacting your local customs office for further information before placing an order.
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Customs Clearance:
Please be aware that all orders shipped internationally may be subject to customs clearance procedures in the destination country. These procedures can vary significantly from one country to another, and we are not responsible for any customs clearance processes. It is the customer's responsibility to be aware of customs regulations specific to their country.