Shipping Information
Welcome to HEIRA's shipping information section. Here, we aim to provide you with transparent details about our shipping methods, packaging, and associated costs. Our commitment to clear and simple language is designed to foster trust and maintain customer loyalty.
We recommend that you track carefully your package, once delivery details have been sent to you. If you will not be able to receive your package at certain dates/times please notify us at contact@heiraleatherwear.com . In the event that you have not received your package that claims to be delivered please contact us at contact@heiraleatherwear.com as we will do our best to locate it.
Production Time:
Please allow approximately 4-6 days for us to create your piece once your order is processed. This timeframe ensures that we maintain our high standards of quality and attention to detail.
Shipping Time:
After production, shipping will typically take an additional 2-3 business days. Once your order leaves our atelier, you will receive a tracking number via email to monitor the progress of your shipment.
Order Confirmation:
If we are unable to meet the estimated timelines for any reason, we will notify you at the time of order confirmation.
Need it Sooner?
If you require your package by a specific date, please reach out to us at contact@heiraleatherwear.com (mailto:contact@heiraleatherwear.com). We will do our best to accommodate your request and ensure you receive your piece in time.
Please note that we are not responsible for any delays caused by destination customs clearance processes
We appreciate your support and look forward to delivering your unique piece.
Return & Exchange Policy
We want you to be completely satisfied with your purchase. If you need to change or return any product bought on our website, you can do so within 14 days from the date of receiving your order. Please carefully read the following guidelines to understand our return and exchange process.
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Return & Exchange Conditions:
- Eligibility: Only products that have not been worn and still carry all original tags and labels are eligible for return or exchange. Items must be returned in their original condition, including all accessories (such as clasps, belts, etc.).
- Wear and Damage: The use of the product, removal, and/or damage of any labels or logos, or damage to the product or its accessories will prevent a return or exchange.
- Altered Products: Products that have been customized or altered as per customer specifications cannot be returned or exchanged.
-Duties and Taxes: The customer will be responsible for any duties, taxes, or fees incurred in the return process.
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Fees:
- A deduction of $50 will be applied for each product returned with a value below $1,000.
- A deduction of $100 will apply for each product returned with a value of $1,000 and above.
Once you submit a change/return request with your order number via email to contact@heiraleatherwear.com, we will provide you with the shipping company and return address information.
After we receive the returned product, we will send a confirmation email. Your return will be processed only if the returned product meets the eligibility criteria.
Refunds will be processed to your original credit card within 10-15 business days of receiving the item(s).
Important Notes:
- During sales periods, all products are eligible for exchange or return unless "Final Sale" is mentioned in the product description.
- All returns must be shipped with the original packaging and garment bag. The product must remain unused and have the original tag still attached.
- We are unable to process exchanges or refunds on items that appear used, worn, or if they have signs of being worn outside, stretched, or stained.
For any inquiries or assistance, please contact us at:
Email: contact@heiraleatherwear.com ​
Taxes & Duties
We ship to your destination on a DDU (Delivery Duty Unpaid) basis. This means that the prices displayed on our website are exclusive of all taxes and duties.
When your order arrives at customs in your country, you, as the customer, are responsible for paying all import duties, customs fees, and local sales taxes that may apply. These charges are determined by your local customs authority and can vary based on the value and type of goods being imported.
Please be aware that we cannot predict or control these fees, as they are beyond our jurisdiction. We encourage you to check with your local customs office for detailed information regarding potential duties and taxes prior to placing your order.
By completing your purchase, you acknowledge and accept that you are responsible for any applicable customs duties, taxes, and fees associated with your order. If you have any questions or require further information, please feel free to reach out to our customer service team at contact@heiraleatherwear.com
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Customs Clearance:
Please be aware that all orders shipped internationally may be subject to customs clearance procedures in the destination country. These procedures can vary significantly from one country to another, and we are not responsible for any customs clearance processes. It is the customer's responsibility to be aware of customs regulations specific to their country.